The ICFHA is continually setting a standard of excellence in the death care industry. The ICFHA is answering questions about day-to-day operations of our members. We respond to consumer complaints that are usually no more than a lack of communication or a personality conflict between the consumer and a member. We are offering continuing education and certification programs. We hold two conventions each year and two workshops. We also work legislative issues diligently.

We have now turned the corner of the twenty first century by promoting excellence through education. During this century, we are finding that consumers expect more and are much more networked than in the past. This issue alone is why we must continue to learn how to satisfy our customers so that our businesses can flourish.

The following are essentials of a good business plan:

ADVERTISING	Get your name in front of the public eye as often as possible.
EDUCATION	Knowledge about your industry impresses consumers.
SERVICE	Fulfilling your commitments to each and every consumer is service.
ETHICS	Treat everyone like you would like to be treated
PERSONNEL	Polite and educated employees reflect the type of business you are.
KEEPING UP WITH TECHNOLOGY	Consumers are impressed with state of the art technology.

The ICFHA offers a variety of seminars that address these essentials. Our conventions and workshops are designed to encompass all of your needs to be successful. Your participation keeps you clearly in the loop!

Beginning in 2005, we will be offering two designations for the ultimate Illinois Cemetery Professional, ICP/MICP. You can be proud to be a member of an association that thinks out of the box and is always striving for excellence.

DUES SCHEDULE
Please contact the association office for the amount of dues to be remitted.

COMPLETE AND RETURN THESE FORMS TO:
ILLINOIS CEMETERY AND FUNERALHOME ASSOCIATION
ATTN: MEMBERSHIP COMMITTEE
PO Box 643
Homewood IL 60430-8643