Since 1975, the IL Cemetery & Funeral Home Association has had a Consumer Advocate Committee to accept consumer complaints and inquiries and to designate an area representative to be an advocate for the consumer.  

ICFHA's Consumer Advocate Committee is an association sponsored consumer assistance committee.  Association members volunteer their time and experience to answer consumer inquiries and to informally help resolve complaints.  

Participation in the ICFHA's Consumer Advocate Committee is voluntary for both the consumer and the cemetery, and there is no fee for our assistance.    However, we have no power to force the settlement of a complaint.

ICFHA's alliance with the International Cemetery, Cremation and Funeral Association's Cemetery Consumer Services Council (CCSC) has been on-going for over a decade.

Please fill out the Consumer Inquiry Form and mail to our PO Box.  Please include as much detailed information with dates, times, copies of contractual information and pictures.

Consumer Complaint & Inquiry Form